Fulfillment Policy for Next Level Man

Service Description

Next Level Man provides comprehensive online mentoring services for men, including access to training materials, personal development resources, and one-on-one or group mentorship sessions. Our services are designed to support and guide clients in achieving their personal and professional goals through a structured and supportive environment.

Refund Policy

Customers may receive a partial refund in the event of dissatisfaction with the service. Full refunds are not offered as access to online training materials (via Google Docs, Workflowy, Kajabi, etc.) are considered intellectual property and are available to the client indefinitely. Additionally, mentoring and coaching services that have already been rendered must be accounted for. To request a refund, please contact us at theryanwalla@gmail.com, providing details of your concerns and the reason for the refund request.

Delivery Policy

Upon enrolling and making an initial deposit, clients are granted access to their own personal Google Doc and Workflowy outlines, as well as online course content via Kajabi. Clients are responsible for booking 1-on-1 Zoom sessions or joining group sessions for additional mentorship and guidance through the materials and content. Clients also have access to 24/7 voice and text messages via the Voxer Walkie Talkie app and can submit questions, ask for support, or check in at any time during their enrollment. Access to these resources is typically provided within 24 hours of enrollment.

Return Policy

There are no physical goods offered that will need to be returned. All materials and resources are delivered digitally and are accessible online.

Cancellation Policy

If a client is enrolled in an auto-draft payment or monthly recurring payment and needs to cancel or pause payment, they must submit a written request via text on the Voxer app or email to theryanwalla@gmail.com at least 10 days prior to the next draft date. Confirmation of receipt will be sent once the request has been processed. Cancellation requests received less than 10 days before the next draft date may not be processed in time to prevent the next scheduled payment.

Customer Support

For any questions or support, clients can contact us at theryanwalla@gmail.com. We aim to respond to all inquiries within 24-48 hours.

Dispute Resolution

In the event of a dispute, clients are encouraged to contact us directly at theryanwalla@gmail.com to resolve the issue. We are committed to addressing and resolving any concerns promptly and fairly. If a resolution cannot be reached through direct communication, clients may seek mediation or arbitration as a means to settle the dispute.

Data Privacy and Security

We take the privacy and security of our clients' data seriously. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.